Payment & Shipping

Our mission is to get to as many people as possible

Our mission is to get to as many people as possible

enecta


Currently, we don't ship outside Europe.
Before ordering, please double-check if your destination country is listed below.

enecta, shipping of CBD products, CBD Oil


If the delivery address for your order is to a country outside of the EU, local taxes, duties and charges may apply. Before placing your order, please check the applicable taxes, duties and charges with your local customs authorities to understand your obligations. Enecta is not responsible for such taxes, duties and charges

enecta


Currently, we don't ship outside Europe.
Before ordering, please double-check if your destination country is listed below.


If the delivery address for your order is to a country outside of the EU, local taxes, duties and charges may apply. Before placing your order, please check the applicable taxes, duties and charges with your local customs authorities to understand your obligations. Enecta is not responsible for such taxes, duties and charges


FREE SHIPPING ELIGIBLITY


ORDERS > € 29.90
Germany, Italy, Netherlands

ORDERS > € 45
Austria, Belgium, Denmark, France, Ireland, Luxembourg, Monaco, Portugal, Sweden, United Kingdom, Czech Republic

ORDERS > € 99
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Norway, Poland, Romania, Slovakia, Slovenia, Switzerland


FREE SHIPPING


STANDARD SHIPPING COSTS (Orders < €29.90/99)


GERMANY *
ITALY
NETHERLANDS

* Are you buying from Germany?
For a better and more personalized experience,
please visit our new website enecta.de


€ 5
FREE SHIPPING from 29.90 euros

2-3 working days


FRANCE
BELGIUM
AUSTRIA
LUXEMBOURG


€ 10
FREE SHIPPING from 45 euros

2-5 working days


IRELAND


€ 12
FREE SHIPPING from 45 euros

4-6 working days


PORTUGAL


€ 12
FREE SHIPPING from 45 euros

4-7 working days


DENMARK
SWEDEN


UNITED KINGDOM


€ 12
FREE SHIPPING from 45 euros

2-4 working days


€ 12
FREE SHIPPING from 45 euros

up to 14 working days.


MONACO


€ 12
FREE SHIPPING from 45 euros

3-4 working days

 
CROATIA
POLAND
ROMANIA


€ 13
FREE SHIPPING from 99 euros

2-4 working days


ESTONIA
LATVIA
LITHUANIA


€ 13
FREE SHIPPING from 99 euros

3-4 working days


BULGARIA
HUNGARY
SLOVENIA
SLOVAKIA


€ 13
FREE SHIPPING from 99 euros

3-5 working days


CZECH REPUBLIC


€ 13
FREE SHIPPING from 99 euros

3-7 working days

 
GREECE *
MALTA


€ 13
FREE SHIPPING from 99 euros

6-8 working days

 
CYPRUS


€ 13
FREE SHIPPING from 99 euros

5-11 working days

 
SWITZERLAND


€ 16
FREE SHIPPING from 99 euros

2-3 working days

 
FINLAND
NORWAY


€ 16
FREE SHIPPING from 99 euros

4-5 working days


PAYMENT METHODS

Enecta offers several payment methods. Our current selection of accepted payment methods include:

enecta, payment via credit card of CBD products, CBD Oil


Credit cards: Visa and MasterCard
On the payment page, please enter the number of your credit card, expiry date and the three numbers of the security code (CVC code), which you can find on the back of your card. Upon payment receipt we will prepare your order immediately.

enecta, payment via bank transfer of CBD products, CBD Oil


Bank Transfer (also internet banking)
After having placed your order, you will receive the order confirmation email with the details of our bank account and how to proceed with the payment.

We kindly ask you to make the payment within 7 days from the order date. If we do not receive a payment within this period and after sending you a reminder by email, we will cancel the order.
Please note that your order will only be processed after your payment is received.
After making payment via bank transfer, please kindly send the receipt of your bank transfer to wecare@enecta.com, indicating the order number.

F.A.Q.

How to pay with Bank Transfer

To pay with bank transfer, please select "BANK DEPOSIT" in the payments option and then CONFIRM.
At this point the order will be considered done, and the bank account details will appear:
Enecta B.V.
IBAN : NL14 ABNA 0488 4033 59
SWIFT : ABNA NL 2A
Once the bank transfer is done, please send the receipt including the order number to wecare@enecta.com

 

My credit card is refused

If your credit card payment is refused, it may be due to two reasons: 1) the credit card is issued by a North American institution 2) the card is not enabled with the 3D Secure security protocol. In this case, you can ask to the credit institution that issued the card to enable the service.

 

Can i cancel my order?

Once you decide to cancel your order please contact us as soon as possible writing an email to wecare@enecta.com


We will try to do everything we can to accommodate your request. However, as our order-fulfillment and shipping systems are designed to get your orders on their way quickly and efficiently, we will be able to change/cancel or issue a refund for order right away only if the said order has not been processed yet.

If you wish to cancel an order that has been processed and shipped but has not yet been delivered to you:
1) Once again, please contact us at wecare@enecta.com to let us know you do not wish to receive your products.
2) We kindly ask you to not accept the delivery of the order when it arrives at your door.
3) Your order will then be sent back to us and we will proceed to your refund within 48 business hours after receiving your products.



 
 

Is it possible to ask for a refund?

Here at Enecta, we fundamentally believe you will be satisfied with the products you purchase with us.

You can then take advantage of our "100% Satisfaction Guarantee" policy and ask for a refund by filling the form in THIS PAGE.

Custom duties

The price of the Products included in this website does not include shipping costs, customs dues and other applicable duties as well as any other charges.
 
If the Shipping address you have indicated with reference to your order is in a country outside of the European Union, local taxes, duties and charges may apply in addition to shipping costs communicated upon confirmation of your order.
Before placing your order, please ascertain that you can purchase the Products based on the laws applicable in the country where they shall be delivered as well as the applicable taxes, duties and charges with your local customs authorities to understand your obligations.
 
Custom duties will be charged to you over and above the price of the Products and the shipping costs indicated upon order confirmation and shall be payable by you directly to the customs authorities of the Country where the Products are delivered.
 
Enecta is not responsible and/or liable in case you cannot purchase the products and/or in case taxes, duties and charges are applied by the local authorities to deliver the Products at your shipping address.

How to use a Discount Code

At checkout step, when you will be asked to fill your personal data, on the right clumn of the page you will see a field named DISCOUNT CODE: just enter your code and the total amount of the order will be updated automatically.

 

Can I pay with PayPal?

Actually is not possible, since Paypal internal policies does not allow to associate with cannabis related businesses.

 
 

Do you accept Cash on Delivery

At the moment this payment option is not available.

 

Do you offer discrete shipping?

Our shipments are made in completely anonymous envelopes, which have no reference to the content or to our company in the outer packaging.

If you have any questions about the payment methods or a request for a special payment method, do not hesitate to contact us at wecare@enecta.com