Prevents and reduces the signs of aging, thanks to the complex of antioxidants, including CBD and Vitamin C. For younger and brighter skin.
Cannabidiol Anti-Ageing Cream:
Daily protection for younger and fully protected skin
With 700 mg of CBD.50 ml ℮ 1.7 Fl. Oz.
Cannabidiol Face and neck cleanser:
Eliminates impurities and protects the PH
With 200 mg of CBD200 ml ℮ 6.76 Fl. Oz.
The cleanser gently cleanses all skin types, even the most sensitive or those subject to acne, thanks to the presence of CBD, and is enriched with cold pressed hemp seed oil that in addition to hydrating, acts as a sebum (oil) regulator. Protects and respects the pH of the skin.
- Shipping & Delivery
- Enecta Return & Refund
PAYMENT METHODS
All payments take place in safety, thanks to the collaboration with our payment service suppliers, reliable Companies in the field of online commercial transactions.
Enecta accepts payments by MasterCard or Visa: on the payment page, please enter the number of your credit card, expiry date and the three numbers of the security code (CVC code), which you can find on the back of your card. Upon payment receipt we will prepare your order immediately.
If you are not able to pay by MasterCard or Visa, it is possible to pay by bank transfer (also internet banking). In this case, after having placed your order, you will receive the details our bank account to proceed with the payment.
To speed up the delivery process, kindly send the receipt of your bank transfer to wecare@enecta.com, indicating the order number.
DELIVERIES
We wish to guarantee optimal effectiveness in the delivery of our products.
The orders are processed and delivered during office hours (from Monday to Friday 9:00-18:00, excluded public holidays).
Delivery times may vary depending on the country of destination.
Here are the delivery times applying to each country:
- ITALY, THE NETHERLANDS, GERMANY, SWITZERLAND > 2-3 working days
- FRANCE, BELGIUM, AUSTRIA, LUXEMBOURG > 2-5 working days
- SPAIN,FINLAND, NORWAY > 4-5 working days
- IRELAND > 4-6 working days
- PORTUGAL > 4-7 working days
- DENMARK, SWEDEN, UNITED KINGDOM, CROATIA, POLAND, ROMANIA > 2-4 working days
- MONACO, ESTONIA, LATVIA, LITHUANIA > 3-4 working days
- BULGARIA, HUNGARY, SLOVENIA, SLOVAKIA > 3-5 working days
- CZECH REPUBLIC > 3-7 working days
- GREECE > 6-8 working days
- CYPRUS > 5-11 working days
- DENMARK, SWEDEN, UNITED KINGDOM, CROATIA, POLAND, ROMANIA > 2-4 working days
- MONACO, ESTONIA, LATVIA, LITHUANIA > 3-4 working days
- BULGARIA, HUNGARY, SLOVENIA, SLOVAKIA > 3-5 working days
- CZECH REPUBLIC > 3-7 working days
- GREECE > 6-8 working days
- CYPRUS > 5-11 working days
For whichever problem related to your delivery, you can contact us by writing an e-mail to wecare@enecta.com, indicating your order number or the name of the addressee.
WeCare is Enecta’s Customer Service, at your disposal from 9:00 to 18:00 on Monday to Friday, to reply to your questions regarding our Cannabis Extracts, deliveries and also to help you with the selection of a product which best meets your needs.
Just get in touch by writing at wecare@enecta.com
FREQUENTLY ASKED QUESTIONS
HOW TO PAY WITH BANK TRANSFER
To pay with bank transfer, please select "BANK DEPOSIT" in the payments option and then CONFIRM.
At this point the order will be considered done, and the bank account details will appear:
Enecta B.V.
IBAN : NL14 ABNA 0488 4033 59
SWIFT : ABNA NL 2A
Once the bank transfer is done, please send the receipt including the order number to wecare@enecta.com
MY PAYMENT WITH CREDIT CARD IS REFUSED
If your credit card payment is refused, it may be due to two reasons: 1) the credit card is issued by a North American institution 2) the card is not enabled with the 3D Secure security protocol. In this case, you can ask to the credit institution that issued the card to enable the service.
HOW CAN I CANCEL MY ORDER
If you want or need to cancel your order, please contact wecare@enecta.com as soon as possibile, indicating the order number and "ORDER VOIDING" in the email object.
HOW TO USE A DISCOUNT CODE
At checkout step, when you will be asked to fill your personal data, on the right clumn of the page you will see a field named DISCOUNT CODE: just enter your code and the total amount of the order will be updated automatically.
CAN I PAY WITH PAYPAL?
Actually is not possible, since Paypal internal policies does not allow to associate with cannabis related businesses.
DO YOU ACCEPT CASH ON DELIVERY
At the moment this payment option is not available.
DO YOU OFFER DISCREETE SHIPPING
Our shipments are made in completely anonymous envelopes, which have no reference to the content or to our company in the outer packaging.
Here at Enecta, we fundamentally believe you will be satisfied with the products you purchase with us.
That’s because Enecta carefully follows and controls the entire production chain to make sure our customers always receive high quality products.
If you feel that you are not fully satisfied with your purchase for any reason, you may request a refund off the purchase price within 30 days from the date of purchase.
Right of cancellation
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Enecta B.V. - Corantijnstraat 5 - Amsterdam NL 1058DA, wecare@enecta.com, phone number: +31 62 442 43 63) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail or the form on the page https://www.enecta.com/pages/return-and-refund).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effect of the withdrawal
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than
– (a) 14 days after the day we receive back from you any goods supplied, or
- (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired.
If you exercise the right of withdrawal, the payments you have made in our favour in connection with the relevant order will be refunded, including the delivery costs for standard delivery. However, any additional delivery costs that may be applied due to the fact that you have chosen a different (and more expensive) type of delivery than the standard delivery offered by us will not be reimbursed.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.